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FAQs

When will my order ship?

Orders are packed and shipped on Monday, Tuesday, and Wednesday (excluding holidays). Any orders placed after 12 PM (CST) on Wednesday will be shipped the following Monday to ensure product quality.

When will my order arrive?

Most orders arrive within 1 to 3 days of shipping out. We ship Monday through Wednesday so your box arrives by Friday and never sits in a warehouse over the weekend. You'll get tracking as soon as it leaves us, so you'll know the exact day it hits your door.

How do I cancel or change my order?

If you need to make a change or cancel your order, contact us as soon as possible. Once your order is packed or has shipped, we won't be able to modify it.

Do you ship outside the U.S.?

Not at this time. We currently ship to U.S. addresses only. We also do not ship to P.O. Boxes or military addresses.

How can I track my order?

Once your order is processed, you’ll get a shipping confirmation email with tracking details. We'll keep you updated every step of the way.

Will my food arrive frozen?

We put serious thought into our packaging to make sure your BBQ arrives the way it deserves to — cold, fresh, and ready to eat. Our insulated packaging is designed to keep everything at a safe temperature and may arrive partially frozen.

Can I order food that’s not listed on the shipping menu?

No. Only items made in our USDA-inspected kitchen are eligible for shipping. But we’re always working on adding more options!

How long can I keep the product in my freezer?

You can freeze any unused, unopened portions for 6 months.

Didn’t find your answer?

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